Why We Do What We Do

Accepting a Remote Role is not just a job, it’s a major lifestyle change.

Occupational Health & Safety (OH&S) and Human Resource Professionals know that employee know that employee selection involves processes and techniques to choose the individual predicted to be most likely to perform successfully in the job. But what processes and techniques do you have in place to make sure your organisation is the best fit for them? What’s the impact on your business and it’s ability to achieve its objectives, now and into the future, if new recruits and their family have unrealistic expectations?

Distance Assistance provides clients with resources to help improve retention and employee productivity. Research indicates FIFO employees and their families take approximately 6 months to determine if the remote working lifestyle is suitable for them (Watts, 2004). This has potential impacts on workforce training, turnover and recruitment processes if the employee leaves the position, undoubtedly creating disruption for workers (and subsequently their families) as they seek alternate employment options.

How We Help

During The Selection Process

Our team visits your site, using emerging technology to capture content and documents camp life on site. This content is then converted into a Virtual Reality (VR) tour to provide a Realistic Lifestyle Preview.

Footage captured on-site provides end-users with an immersive experience of just what life is like at your camp. From the eating halls to the accommodation and leisureties, candidates are transported from their home to your site in moments giving them the closest experience of their future workplace.

Accommodation Quarters

Allow recruits to stand in what will be their home away from home.

Recreation Facilities

Highlight your organsiations commitment to happier healthier workers by showcasing social outlets other than drinking at the bar, this may include gymnasium, pool, BBQ area etc.


Document the locations where employees gather for meals, and the additional options to utilise outdoor BBQ areas etc.

Local Community

Highlight possible options available for employees on Roster Day Off, providing future economic benefit for local community businesses.

How We Help

Your Partner During the Onboarding Process

Research indicates that applicants for FIFO positions frequently lack accurate knowledge or understanding of how the mining industry functions, and how a FIFO lifestyle may impact themselves and their families (Sibbel et al., 2006). Our program helps ensure the FIFO lifestyle is properly communicated and understood before flying or driving to site and engaging in FIFO/DIDO work.

Orientation is usually conducted at the beginning of an employee’s life with their organisation. Distance Assistance works with clients to provide new recruits and their families information about the business, it’s site, details such as key contact information, what to pack, and services on site. The aim of additional content is to help recruits and their families transition into a lifestyle divided by distance, improving employee satisfaction, productivity, health and wellbeing, with studies arguing the better planned and longer lasting the orientation, the more effective. Content includes;

Current Knowledge

Literature Review

“.. better support services would result in fewer family breakdowns and improvements in worker retention and productivity.”
Mark McGowan (2016)
WA Labor Leader
One key recommendation in FIFO Work Practices and well-being includes “key staff and workers (and families) receive training in mental health literacy (including suicide prevention, managing mental health problems amongst colleagues and workers”
Jill Harris (2016)
Minerals Industry Safety and Health Centre
“..development of mental health programs providing education to friends and family members may be of some benefit”
Tynan et al. (2016)
BMC Health Services Research